Privacy Policy

Calceum Ltd (“Calceum”, “We”) understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our website, calceum.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We act as a controller of personal data in its own right and are responsible for your personal data in connection with our activities.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Information About Us

Calceum Ltd

Registered in England (registration pending).

Email: support@calceum.com

2. What Does This Policy Cover?

This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (UK GDPR 2021 and EU Regulation 2016/679) (the GDPR) as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Personal data is, in simpler terms, any information about you that enables you to be identified.

Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
The right to access the personal data we hold about you. Part 10 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect and How?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

Email address
User type (taxpayer or agent)
Data you may submit for technical support
Technical data (including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, operating system and platform)
Information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site including date and time, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page

We collect personal data in the following ways:

From forms completed on Our Site or from correspondence with us by phone, email or otherwise. This includes information you provide when you register to use Our Site, subscribe to our service, join our pilot programme or waitlist, and when you report a problem on Our Site.
In some cases personal data may be supplied by third parties, including for example business partners and sub-contractors in technical and payment services.

6. Cookies

Our Site uses minimal cookies and local storage to distinguish you from other users of Our Site. This helps us to provide you with a good experience when you browse Our Site and also allows us to improve Our Site.

We may use the following:

Strictly necessary cookies/storage. These are required for the operation of Our Site. They include, for example, local storage that enables you to set your preferred theme (light or dark mode).
Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around Our Site when they are using it. This helps us to improve the way Our Site works, for example, by ensuring that users are finding what they are looking for easily.

We do not currently use targeting or advertising cookies.

7. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
To provide you with information about our services, including pilot programme access and product launches.
To notify you about changes to our services.
To ensure that content from Our Site is presented in the most effective manner for you and for your computer.
To administer Our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To improve Our Site to ensure that content is presented in the most effective manner for you and for your computer.
As part of our efforts to keep Our Site safe and secure.

We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out of marketing communications.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will, therefore, be kept for the following periods:

Waitlist and pilot signup data: Personal information relating to waitlist or pilot signups will be kept until you unsubscribe or request deletion, or until the data is no longer needed for its original purpose.
Technical support: Personal information relating to technical support queries will be kept for no longer than seven years.
Payment information: Any personal information relating to payment details will be deleted when there is no legitimate use to keep it.

If you have any further questions regarding the retention of personal data please contact us using the details in Part 11.

9. How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (EEA). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The security of your personal data is essential to us, and to protect your data we have procedures in place to manage any suspected personal data breach and will notify the regulator of a breach where we are legally required to do so.

We may need to or be legally required to share certain personal data under the following circumstances:

With third-party service providers who perform services on our behalf, including email communications, payment processing, and technical support.
In the event that we sell or buy any business assets, in which case we may disclose your personal data to the prospective seller or buyer of such business assets.
If we are required to exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
If we are required to exchange information to meet regulatory obligations including statutory or regulatory reporting, the detection or prevention of unlawful acts, protecting our rights, property or those of our customers and/or others and are involved in legal proceedings, a court order, or the instructions of a government authority.
Government departments where reporting is mandatory under applicable law (including HMRC).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

11. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a Subject Access Request.

All subject access requests should be made in writing and sent to the email address shown below.

There is not normally any charge for a subject access request. If your request is manifestly unfounded or excessive (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 30 calendar days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

12. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a Subject Access Request, please use the following details: